How do I access my account?
To access your account, click Sign In at the top right of the page and enter your email address. You can request a sign-in link be sent to your email address to sign in without the need for your password or you can enter your password without requesting a sign-in link.
How do I reset my password?
On the Sign In page, click Sign in with password and then click on set new password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page. If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.
What is the Refund Policy?
Refunds will only be processed if a advertised live broadcast does not successfully broadcast. To be eligible for a refund, please note the following:
- Refund requests must be made within 30 days of the transaction date.
- The request should include your order number and show proof of purchase of monthly/yearly subscription during specific event dates or the purchase of a single event ticket.
- Refunds will be processed to the original payment method used at the time of purchase.
- Once refunded any monthly or yearly subscription will be cancelled immediately.
How do I cancel my recurring subscription?
To manage your subscription, log into your account and click on your Profile in the top right corner. From there, select Purchases. You can choose to cancel your membership by clicking End Membership.
All membership cancellations & updates are the responsibility of the subscriber. Please note, any subscription cancellation will see platform access end at the completion of the billing cycle.